Town & Country Transit

Town & Country Transit • 220 North Grant Avenue • Kittanning, PA 16201 • 724-548-8696

Shared Ride Program

Overview & Schedule

Shared Ride Program Overview

General Information
TACT's Shared Ride service is open to all citizens in Armstrong County. Shared Ride is advance reservation, door-to-door service for the general public, senior citizens 65 years and older, and Persons with Disabilities ages 18-64.

Shared Ride services operate Monday through Friday from 6:00 a.m. until 5:00 p.m. and Saturdays from 5 a.m. until 3:00 p.m. TACT does not operate service on Sundays and holidays.

General Public
All residents of Armstrong County can ride TACT's Shared Ride service by calling TACT and reserving a trip. However, general public riders are required to pay the full fare and do not have access to special programs to offset the cost of the trip. For more information about how to ride TACT's Share Ride service and the cost of your trip, please call our office at 724-548-8696 or 1-800-245-8588. TACT's representatives will be happy to provide you with information about our Shared Ride Program and other TACT services.

Senior Citizens
Senior Citizens 65 years and older can ride TACT's Shared Ride services at a discounted rate. The Pennsylvania Lottery provides funding for 85 percent of the cost of senior citizens' shared ride fares with valid proof of age. Acceptable proof of age documents include: Armed Forces discharge papers with separation date; Baptismal certificate; birth certificate; passport/naturalization papers; PA identification card; resident alien card; PACE id card; photo motor vehicle operator's license; statement of age from Social Security Administration. Additionally, Armstrong County's Area Agency on Aging also pays for part of the fare for senior citizens that use TACT's Shared Ride to go to the area's senior centers and shopping trips. To learn more about how you can ride TACT's Shared Ride service and the cost of your trip, please call us at 724-548-8696 or 1-800-245-8588.

Persons with Disabilities (PwD)
Persons with Disabilities, ages 18-64, can also ride TACT's PwD Shared Ride service by applying for eligibility and registering for our program. Persons with Disabilities that are eligible will ride at a reduced rate with the State paying for 85 percent of your fare. For more information about how to apply for TACT's PwD Shared Ride program and how to ride, and to learn more about our Shared Ride fares please call TACT at 724-548-8696 or 1-800-245-8588.

Passenger restraints
Passengers who utilize the Shared Ride program are required to use the seat belts located on the seats. If the passenger is under the age of 18, then they are to be restrained as required by law. This includes child safety seats, car seats, and booster seats. Once the child outgrows them, then they must have the seatbelts on.

Fares
TACT's Shared Ride fares are based on the distance of your trip. For example, a trip in Armstrong County that is 0 to 4.9 miles costs $15.00. However, senior citizen riders and Persons with Disabilities only have to pay 15 percent of that cost or $2.25. To learn more about TACT's Shared Ride fares and the cost of your trip please call TACT's representatives at 724-548-8696 or 1-800-245-8588.

Days and Times of Shared-Ride Operation

Effective August 15, 2017
Click Here for a downloadable/printable .pdf copy of this schedule.

Service Area Day/Days Notes
*Call for Information
Destinations
*All Stops are on an as needed basis
Drop Off or Appointment Times Return Trips
Apollo / Freeport / Leechburg / Vandergrift Monday, Wednesday, and Friday * *To Kittanning Area 9:15am
11:15am
1:15pm
10:30am
12:30pm
2:15pm
Apollo / Freeport / Leechburg / Vandergrift Monday, Tuesday, Wednesday, Thursday and Friday * * Brackenridge
* Tarentum
* Natrona Heights
* New Kensington
* Sarver (Exit to (Exit to Buffalo Plaza))
9:00am
10:30am
1:00pm
11:00am
12:30pm
2:15pm
Avonmore / Spring Church Monday, Wednesday and Friday   * 9:30am
10"30am
10:45am
12:00
Kittanning / Ford City / Cowansville / Worthington Monday, Tuesday, Wednesday, Thursday and Friday * * Apollo
* Leechburg
* North Vandergrift
9:30am
11:30am
1:30pm
11:00am
1:15pm
3:00pm
* Ford City
* Cowansville
* Kittanning
6:30am - 2:30pm
Appointment Times
Returns as schedules permits
Kittanning / Ford City Tuesday & Thursday * * Brackenridge *Freeport
* Natrona Heights
* Tarentum
* New Kensington
* Sarver (Exit to Buffalo Plaza)
9:00am
10:30am
1:00pm
10:45am
1:00pm
2:30pm
Monday, Wednesday and Thursday * * Elderton 8:00am
11:00am
1:30pm
10:30am
1:00pm
2:30pm
Monday, Tuesday, Wednesday, Thursday, Friday and Saturday * * East Brady 9:15am
11:15am
1"00pm
10:30am
12:30pm
2:45pm
Monday, Tuesday, Wednesday, Thursday, Friday and Saturday * * Rural Valley / Dayton 7:30am
10:30am
12:15pm
10:30am
12:30pm
1:30pm
Butler City Area Wednesday and Friday * Transfer to Shuttle, as needed. Additional fare may apply. * Kittanning
* Morgan Medical Center
* Butler Doctors Office
* BC3
* Butler VA
* Butler Commons
* Butler Hospital
* Technology Drive
8:30am
11:00am
11:15am
2:00pm
Butler Clearview Mail Shopping Wednesday
(2nd of month)
* 6 or more Passenger minimum required
* Pick up /Drop off at Main Entrance by Garfields
Clearview Mall Shopping 11:00am 3:00pm
Dayton / Rural Valley / NuMine / Yatesboro / Sagamore Monday, Tuesday, Wednesday, Thursday and Friday Leave Dayton area for appointments at 7:30am * 9:30am
11:15am
1:00pm
10:30am
11:30am
3:00pm
East Brady / Chicora / Parker Wednesday & Friday * Leave East Brady / Chicora area by 10:45am. * To Butler Area Only 11:00am 2:00pm
East Brady / Chicora Monday, Tuesday, Wednesday, Thursday and Friday * Leave for Kittanning area around 7:30am. * To Kittanning Area 9:15am
11:15am
1:00pm
10:30am
12:30pm
2:15pm
Monday * From East Brady area only. * To East Brady Borough Only 10:30am 12:45pm
Elderton / Creekside / Shelocta Monday, Wednesday and Thursday * Leave Elderton area around 8:15am * To Kittanning Area 9:15am
11:00am
11:15am
1:30pm
Distant Tuesday and Thursday   * TO Kittanning/Ford City Area 10:30am 12:15pm
Parker / Karns City Tuesday * Leave for Kittanning area by 7:15am * To Kittanning Area 9:15am 11:30am
2:00pm
Pittsburgh Medical
(Please Call for Information)
Tuesday and Thursday * Transfer to Shuttle, as needed. Additional fare may apply. Pickups will begin at 6:00am
UPMC, Health South Harmer
St Margaret's, Aspinwall VA
Shadyside, West Penn Hospital
Prebyterian, Eye and Ear
Medical Corridor
UPMC Magee Women's
UPMC Mercy
University Drive VA
Allegheny General Hospital
Montifiore Hospital
RIDC Park
9:00am
12:00pm
Return trips will be at 12:30pm & 2:00pm
 
No procedures scheduled in Pittsburgh after 9:30am
 
No Doctor's appointments in Pittsburgh scheduled after 1:00pm
Templeton / Widnoon Monday, Wednesday and Friday * * To Kittanning Area 7:00am
11:00am
12:45pm
Return trips no later than 2:30pm. No returns after 3:30pm
* No trips are provided to the Monroeville, Clarion or Indiana areas.
** No Appointments Scheduled after 2:30pm.
**** Passengers MUST have exact change: Drivers do not carry change.

Reservations

Reservation Procedure

Shared Ride customers that need to reserve a trip must call TACT's office by 11:00 am the business day prior to your appointment. Reservationists are available Monday through Friday from 8 a.m. until 3:45 p.m. at 724-548-8696 or 1-800-245-8588. To schedule a trip on Monday customers must call TACT's office no later than Friday by 11:00 am of the previous week.

Our representatives will take your information over the phone and input your name, address, phone number, and the day and time of your trip into our computer reservations program. We will keep an accurate database of customers' contact information and trip logs.

Cancellation/No Show

Cancellation/No-Show Policy

Town and Country customers who wish to cancel a scheduled trip must notify TACT at least two hours in advance of their pick-up time to cancel their trip. Any cancellation not complying with the two-hour policy will be considered a no-show.

To cancel a trip, please call TACT's office at 724-548-8696 or 1-800-245-8588. Representatives are in the office and available to take your call from 8 a.m. until 3:45 p.m. Monday through Friday. If you are calling after hours or on weekends or holidays to cancel a trip, please leave a message on TACT's voicemail with your name, phone number and the date and time of the trip you need to cancel.

Customers who schedule trips and cancel scheduled trips frequently, are subject to the policy provisions listed below:

Following One Month of 50% or Greater Cancellation Rate: The customer will receive a written letter explaining that they have reached the threshold of 50% cancellation rate, which will cause additional costs to TACT, and places them on a probationary status for a one-month period.

One-Month Probationary Area Period: The customer will be required to pay full fare of each third cancelled trip. A "full fare" trip may cost the customer $15 to $50 per trip, depending on the distance of the cancelled trip. (Trip cost is subject to change if PennDOT approves a change to TACT's fare structure.) Customers who are required to pay full fare for a cancelled trip will not be eligible for TACT service until all monies owed have been paid.

Following One Month of Cancellations Less than 50%: The customer will no longer be required to pay the full rate for any cancellation that is made and probationary status will be discontinued.

Recurrence: If customer cancellations at the rate of 50% or greater resume within one year following removal of probationary status, the customer will be placed on probationary status again, will be required to pay the full fare cost for each cancelled trip, and will not be eligible for TACT service until all monies have been paid. The cost for cancellations will resume for a passenger any time cancellations rates are 50% or greater.

Drivers are not permitted to accept information regarding cancellations. You must call TACT to cancel your trip reservation.

No-Show Policy
A no-show occurs when a customer does not cancel his or her trip at least two hours in advance, cancels at the door or does not show up for their ride. TACT's No-Show Policy consists of a progressive process before a customer is required to pay the full-fare for the cost of the trip. The progressive process is identified below.

  • 1st Offense: The customer will receive a written warning, which will include a copy of TACT's cancellation and no-show policy. A copy of the letter will be placed in the customer's file.
  • 2nd Offense: The customer will receive a written notification and charged full-fare for the cost of the no-show trip. The customer will not be permitted to resume riding until the charge is paid in-full. Any future no-shows after the second offense will result in additional full-fare charges to the customer for all subsequent no-shows within a one-year period.

No-shows and late cancellations create significant problems for TACT and our customers. These types of infractions cost TACT a lot of money that cannot be recovered from PennDOT. Additionally, no-shows and cancellations inconvenience other customers that rely on TACT for rides to jobs, school, shopping and medical appointments.

Therefore cancellations should be made as soon as you become aware of the fact that you will not need the service.

Effective May 18, 2011, Revision Effective June 1, 2016.
Click Here for a downloadable/printable .pdf copy of the Cancellation/No-Show Policy.

Appeal Process
TACT's customers have a right to appeal any no-show decision. To appeal, please call TACT's office at 724-548-8696 or 1-800-245-8588 to obtain an appeal form. Complete the form and submit it to TACT's office. Forms can be submitted by mail to TACT, 220 North Grant Avenue, Kittanning, PA 16201, by fax to 724-545-3356 or by email to tandctransit@tandctransit.com. TACT representatives will review the appeal and make a decision, which will be issued in writing to the customer. Customers will be permitted to use TACT's service while their appeal is being considered.

Appeals must be made in a timely manner. Therefore, appeals must be made within 14 days of the date on the no-show letter sent by TACT. Otherwise appeals will not be considered.

Complaints

Complaint Procedures

All of TACT's employees are responsible for taking complaints from Shared Ride customers. Therefore, when TACT receives a complaint call, our representative answering the call will immediately greet the customer and listen to their complaint. TACT's representative will document the complaint on a Complaint Form including the caller's name, address, telephone number and a description of the problem. Our representative will advise the caller that a Manager will get in touch with them as soon as we have investigated the complaint. (Riders with complaints are encouraged to contact TACT in a timely manner within five days of the incident.)

The complaint will then be given to a Manager who will investigate the problem by contacting all of those involved with the issue. If the complaint deals with a specific driver who is determined to be at fault, TACT's Manager will document the incident and put a copy of the complaint in the driver's file along with any appropriate discipline actions that were taken. The Manager will record his or her findings and resolution on the Complaint Form.

All complaints will be addressed and closed-out within three days from the day the complaint is received. TACT's Manager will contact the customer with the results of the complaint investigation and close-out the complaint.

Complaints that are submitted anonymously will not be considered or investigated by TACT.

Fares Co-Pays

Fares and Customer Co-Pays

Click Here to download a PDF Icon.pdf version of this fare schedule.
  Zone Miles Fares State Pays Pwd & Non-Sponsored
(15% Co-Pay)
Shopping
(10% Co-Pay)
Center & Medical
(5% Co-Pay)
Passenger Fares Zone 1 0-4.9 $15.00 $12.75 $2.25 $1.50 $0.75
  Zone 2 5-9.9 $17.00 $14.45 $2.55 $1.70 $0.85
  Zone 3 10-14.9 $21.00 $17.85 $3.15 $2.10 $1.05
  Zone 4 15-19.9 $26.00 $22.10 $3.90 $2.60 $1.30
  Zone 5 20-24.9 $34.00 $28.90 $5.10 $3.40 $1.70
  Zone 6 25-29.9 $40.00 $34.00 $6.00 $4.00 $2.00
  Zone 7 30-34.9 $46.00 $39.10 $6.90 $4.60 $2.30
  Zone 8 35 + $50.00 $42.50 $7.50 $5.00 $2.50
         AAA Pays
(if sponsored)
PwD & Non-Sponsored   Center & Medical
(5% Co-Pay)
Escort Fares All 0-40+ $3.00 $2.85 $3.00   $0.15
  All Zones Flat Fare  
Complimentary Paratransit (ADA)   $2.25  
Customers are responsible for paying the co-pay (the shaded column).

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